Refund policy

Hineni Clothing – No Returns / Exchanges Policy

Last Updated: 1/12/2026

Thank you for shopping with Hineni Clothing! We take pride in our designs and quality, and we want you to be confident in your purchase.

No Returns or Exchanges

All sales are final. We do not accept returns or exchanges on any items unless there has been a mistake on our part (such as a defective product or incorrect item shipped).

Exceptions

We will consider a refund or replacement only if:

  • The item is defective or damaged

  • You received the wrong item

To be eligible for a review, you must file a claim to Guide Shipping Protection either through Hineni Clothing's return page or through Guide directly at
https://claims.guideprotection.com within 30 days of your order date with:

  • Your order number

  • Your order email

Your claim will be evaluated, and we will respond within 3 business days.

Refunds (if approved)

If your claim is approved, Guide Shipping Protection will send a refund or a replacement item, if available.

Refunds typically take 5–10 business days to process after approval.

Shipping Costs

Original shipping charges are non-refundable, unless the return is due to our error.

Non-Returnable Items

  • Items worn or washed

  • Items with smell (cologne, smoke, etc.)

  • Items without tags still attached

Why We Have a No-Return Policy

Due to the small batch and custom nature of our products, we cannot accept returns. This policy helps us keep prices fair for everyone.

Questions?

We’re happy to help!
support@hineniclothingco.com
Hineni Clothing